Shipping & Returns

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge shipping costs on the basis of the shipping weight:

- Bestellungen von 0 bis 2 kg = 3,95 €
- Bestellungen über 2 kg bis 5 kg = 6,90 €
- Bestellungen über 5 bis 15 kg = 9,00 €
- Bestellungen über 15 kg = 15,00 €


From a order value of 500,00 € onwards, we deliver shipments free of cost.

Deliveries to foreign countries:

We charge shipping costs for deliveries to foreign countries on the basis of the shipping weight:

Europa / EU:
bis 2 kg = 6,50 €
über 2 kg bis 5 kg = 12,00 €
über 5 bis 15 kg = 19,00 €
über 15 kg = 30,00 €

Weltweit / Nicht Europa:
bis 2 kg = 6,50 €
über 2 kg = 40,00€


From an order value of 500,00 €, we deliver shipments to foreign countries free of cost.

Delivery of download items:
 
Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.


Download products are sent to you as data via E-mail within 48 hours after concluding the contract (with an agreed advance payment after the time of your payment instruction).

The customers can download the Download items in their customer accounts.
This Download is provided within 48 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.


Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 8 days, for deliveries abroad within 5 - 12 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

The minimum order value is: 10,00 €.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

-  Prepayment via transfer
Payment via PayPal Plus (credit card, direct debit, invoice) 
-  Payment via instalment purchase (via PayPal)

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer
Payment via PayPal (credit card, direct debit, invoice)
In case of questions, please contact us at the contact details mentioned in the Legal Notice.